Shipping and Returns Policy
Thank you for choosing BALDMATE! We strive to provide exceptional customer service, which includes ensuring a smooth and efficient shipping and return experience. Please read our Shipping & Return Policy carefully to understand the terms and conditions regarding the shipment or return of your order.
Shipping Policy
1. Order Processing:
a. Upon receiving your order, our team will process it within 3-5 business days. Please note that business days exclude weekends and public holidays.
b. Orders placed after 6:00 pm on a business day will be processed on the next business day.
c. In cases where there may be delays in processing your order, we will promptly notify you via the contact information provided during checkout.
2. Shipping Methods and Delivery Time:
a. We utilize USPS to ship all orders.
b. The estimated delivery time is 3-5 days from the date the order is shipped. Please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions and customs clearance.
c. Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
3. Address Accuracy:
a. It is crucial to provide accurate and complete shipping information when placing your order. We are not responsible for delays or undeliverable shipments due to incorrect or incomplete addresses provided by the customer.
b. Please review your shipping details carefully before confirming your order. If you need to make any changes to your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
4. Shipping Restrictions:
a. We currently ship within The United States of America. If your country or region is not on the list, we regret that we cannot fulfill your order at this time.
5. Lost or Damaged Shipments:
a. While we take utmost care in packaging and shipping your order, unforeseen circumstances may occasionally result in lost or damaged shipments.
b. We are not responsible for lost or stolen packages once it is scanned and shipped by USPS.
Return policy
For information regarding returns and exchanges, please refer to our Return Policy below.
1. Eligibility for returns
– We accept returns of products within 30 days of the purchase date.
– The product must be unused, unopened, and in its original packaging.
2. How to initiate a return
– To initiate a return, please contact our customer service team by email at [email protected]. Please provide your order or invoice number and the reason for the return.
– Our customer service team will provide you with instructions for returning the product.
3. Shipping and handling fees
– The customer is responsible for paying for the cost of returning the item to BALDMATE. The shipping costs are non-refundable.
4. Refunds
– Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned product.
– If the product is not in its original condition or packaging, a refund will not be processed.
5. Exchanges
– We do not offer exchanges at this time. If you would like to exchange a product, please initiate a return and place a new order.
6. Lost Returns
-We encourage you to purchase shipping insurance or a traceable shipping service. BALDMATE will not be responsible for issuing refunds for returns that are not received.
We appreciate your understanding and cooperation in adhering to our Shipping and Return Policy. Should you have any questions or require further clarification, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your shipping experience with us is seamless and satisfactory.
Please note that our Shipping and Return Policy is subject to change without prior notice. Any updates or modifications will be communicated through our website or via email.
Thank you for choosing BALDMATE. We value your business and look forward to serving you with exceptional products and services.
Warm regards,
Management
BALDMATE
[email protected]
