Shipping & Returns

Shipping Policy

All U.S. orders ship free — no minimum order required. We ship to all 50 U.S. states.

Orders are typically processed within 1–2 business days. Estimated delivery times after processing:

• Standard Shipping (U.S.): 5–7 business days
• Expedited Shipping (U.S.): 2–3 business days (additional charge at checkout)

International shipping is available to select countries. International shipping rates and delivery times are calculated at checkout.

Once your order ships, you will receive a tracking number via email at orders@baldmate.com.

Baldmate is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Return Policy

We want you to be completely satisfied with your Baldmate purchase. If you are not satisfied for any reason, we accept returns within 30 days of delivery.

Eligibility

• Items must be unused, unopened, and in original packaging.
• Sale items and gift cards are final sale — not eligible for return.
• For hygiene reasons, opened personal care products cannot be returned unless defective.

How to Return

To initiate a return, contact us at support@baldmate.com with your order number and reason for return. We will provide a return shipping label for defective or damaged items. For all other returns, the customer is responsible for return shipping costs.

Refunds

Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. You will receive an email confirmation when the refund is processed.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@baldmate.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Contact

For all shipping and return enquiries: support@baldmate.com

Last updated: September 2026